Shipping FAQ & Policies
- Beginning June 1st and through September 15th, plants that are shipped will not be guaranteed. Plants damaged due to heat during shipment are not eligible for replacement or refund. Note: Plant availability is likely to change throughout the summer and into this fall- orders placed for fall shipping may be subject to change.
- We can NOT ship plants to P.O. Boxes. Please double check your address before placing your order.
- Due to state regulations, we may not be able to ship certain plants to certain states- we will let you know as soon as possible if this is an issue for your order. For all plant shipments to Oregon, we can no longer ship larger than the 3-4 quart size due to state regulations.
- Although we do take into account shipment date- plants and seeds are shipped out on a weekly basis. Orders with requested ship dates for later on in the week, may ship at the beginning of that same week and vice versa.
Do you use pesticides?
Only when absolutely necessary. In accordance with federal and state agricultural regulations, we are required to treat the soil when shipping to certain states. The soil will be treated with a non-systemic pesticide called Bifenthrin.
The following states require the soil treatment mentioned above: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, Oklahoma, South Dakota, Texas, Utah, Washington, Wisconsin, and Wyoming. Refunds will not be processed on account of pesticide use- please make your purchase at your own precaution.
Do you ship internationally?
Your shipping cost is calculated using your order total and "Ship to" address.
|AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, and WY||40% or $22 min|
|AR, IL, IA, KS, LA, MN, MO, NE, ND, OK, SD, TX, and WI||30% or $21 min|
|IN, KY, MI, MS, TN, and all states east thereof||25% or $20 min|
***If you wish to have plants shipped to AK, HI, or US territories, please email us for availability and pricing.***
When is the best time to ship?
How will my order be shipped?
All of our plants are shipped via UPS ground, no signature required. Your "Ship To" address absolutely must be a physical address; business or residential. You will receive an email with tracking information directly from Shopify (check spam!) on the day your order leaves the nursery. ***If you've had issues with UPS deliveries in the past and would prefer a different carrier, please contact us for rates prior to placing your order.
Orders that include only seed packets and/or books are mailed First-Class with the US Postal Service (USPS). You'll receive an email from us when your order leaves the nursery and your package will typically arrive in your mail or PO box within 5 business days.
When will I receive my order?
The map below shows estimated travel times via UPS.
Orders typically arrive Wednesday through Friday. We do our absolute best to get your order shipped during the week of your specified earliest ship date.
When preparing shipments, we have to take into account possible temperature extremes between the nursery and the destination. Though your plant's packaging provides a good bit of insulation against the cold, we may delay shipment if a hard freeze is expected somewhere along it's path. Due to the quantity of orders we process daily and the mercurial nature of winter weather, we may not be able to inform you if this is the case. If you are concerned about the timing of your order, please send us an email.
I live nearby. Can I order online and pick up in-person?
Absolutely! Simply select the 'Pick-up' tab at check out and we'll send you an email when we have your order ready. Appointments are required for pick-up; send us an email to let us know when you'd like to come by.
To view our refund policies, click here.